01 SEC is aware of the importance of demonstrating to its customers the ability of the organization to regularly provide products and services that comply with the required requirements and those of the applicable mandatory regulations, for this reason it considered it appropriate to establish a Quality Management System (QMS) compliant with the UNI EN ISO 9001:2015 regulation.
01 SEC ensures that responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization. To this end, an Organizational Chart describing the functions and responsibilities for each organizational level was prepared, and specific Raci Matrices were prepared for each business process to map the roles and activities of each process.
To uniquely guide the choice of strategies and the resulting activities and to ensure the maximum effectiveness of the Quality Management System, 01 SEC has defined this Quality Policy, placing the utmost care in communicating it to all levels of the company, in order to promote the application and development of the QMS and the achievement of the qualitative objectives that the company has set itself. The Policy is communicated and understood within the Organization through a meeting on an annual basis to also verify its appropriateness.
THE OBJECTIVES FOR THE QUALITY OF 01 SEC
01SEC identifies customers, suppliers and employees as stakeholders in the QMS, setting the following objectives:
– Support the customer through the use of the best available technologies, ensuring innovation, quality, safety, timeliness, punctuality, flexibility and reliability through continuous improvement and the highest level of effectiveness and efficiency;
– Dedicate the necessary attention to analyzing the customer, their reality, and their needs to best provide them with products and services that fully satisfy them;
– Become a reference partner that the customer knows he can count on, therefore aiming to build the customer’s trust in the company, to lead to its complete and total loyalty, this thanks to the company’s ability to know how to interpret and therefore
meet the customer’s needs;
– Monitor customer satisfaction and respond to their needs and expectations
handling complaints;
– Comply with current laws, regulations and regulations;
– Prioritize agreements with suppliers who adopt a quality management system that complies with company requirements;
– Pursue continuous improvement of the technologies, systems, and equipment used to ensure a high level of quality;
– Ensure that each company employee is satisfied with their duties and responsibilities in relation to their specific role;
– Raise employee awareness of the goal of “Quality”, eliminating situations of non-compliance.
01 SEC undertakes to ensure that this Policy is made known at all levels of the organization and to all stakeholders.
The definition of quality objectives and the consequent indication of methodologies for their measurement is necessary to frame and measure company value, to evaluate the status of targets and performance improvements and to take preventive, improvement and/or corrective actions on what was planned.
THE STRATEGIES FOR QUALITY OF 01 SEC
01 SEC uses the following methodologies to measure the level of quality achieved:
– Use of an approach that follows the PDCA cycle methodology (planning, implementation,
control and improvement), to make processes more effective and efficient;
– Periodic evaluation, through internal audits, of the Management System’s compliance with the reference standard, its Policy and what is planned, verifying the achievement of the objectives set through the Directorate’s Periodic Reviews;
– Improvement of the Management System based on the results of the Reviews;
– Improved internal communication channels to ensure the involvement of all workers in company life and maintain a positive atmosphere within the company;
– Improvement of external communication channels in order to disseminate the Policy’s values to all stakeholders;
– Analysis of the closing times of assistance requests and projects;
– Examination of customer portfolios and the value of business partnerships;
– Risk and opportunity analysis and assessment of the causes of non-compliance.
